Long & McQuade: A Documented Dispute

A chronological record built from emails, recordings, customer records, sworn evidence, repair records and regulatory correspondence.

Entries in date order

  1. From a service complaint to a company-wide ban
  2. The earlier complaint was already in the customer journal
  3. The warranty complaint and the decision to document it
  4. Email thread: Documented Racism in your stores. Again.
  5. @longandmcquade your sales teams and technicians are garbage #ibanez
  6. Email thread: Documented Racism in your stores. Again.
  7. Management confirms the grounding issue
  8. Email: Reply to Tyler's May 23 message, sent from the Long & McQuade Winnipeg North account
  9. Jason confirms the technician’s diagnosis in writing
  10. Email: Guitar Repair
  11. The complaint concerns race, speech and treatment
  12. Email thread: Documented Racism in your stores. Again.
  13. The complaint reaches Steve; internal handling is separated from the repair
  14. Email thread: Documented Racism in your stores. Again.
  15. “Put off by the racism accusations”
  16. Email thread: Documented Racism in your stores. Again.
  17. The focus moves to the customer’s anger
  18. Email thread: Documented Racism in your stores. Again.
  19. Adam says “you started it” after the complaint and MHRC notice
  20. The July 15 call with Adam, turn by turn
  21. Phone call with Adam, Long & McQuade Winnipeg North
  22. Email thread: cradled_filth And Adam
  23. The harassment characterization meets explicit written human-rights notice
  24. Email thread: Jason Charney on Video trying to kick me out of store over confrontation of Human
  25. Long and McQuade, doesn't know the difference between passive and active pickups #wow #theydontknow
  26. The protection-order proceeding follows the written notice
  27. cradled_filth's application says it about Tyler; the record shows it about cradled_filth
  28. The applicant v. Johnston-Kent, Protection Order Hearing, July 22, 2026 (File No. CI26-01-58212)
  29. The adverse narrative becomes a cross-store instruction
  30. Steve confirms an all-staff communication restriction
  31. Email thread: Jason Charney on Video trying to kick me out of store over confrontation of Human
  32. Steve responds to the order and describes his staff discussions
  33. Email thread: cradled_filth Filed Protection Order on Customer
  34. The dispute affects an ongoing customer relationship
  35. The July 28 email thread about the Talman order
  36. Email thread: Steve Long and Attacks on Customers in Canada and messing with order
  37. The access request asks for staff communications; Steve narrows the response
  38. Email thread: cradled_filth False Protection Order with your backing on it
  39. Email thread: Official PIPEDA Request Related to Customer Tyler Johnston-Kent
  40. Email thread: Official PIPEDA Request Related to Customer Tyler Johnston-Kent
  41. The exported customer record contains the instructions
  42. Email thread: Official PIPEDA Request Related to Customer Tyler Johnston-Kent
  43. @longandmcquade @YorkvilleSound guess what guys? we're going to court! #humanrights #racism
  44. Steve cites negative social-media posts in the national ban
  45. Email: cradled_filth Stole customer data MHRC complaint in effect
  46. A renewed records request is answered with an email block
  47. Email thread: PIPEDA REQUEST FOR STAFF COMMUNICATION REGARDING BAN
  48. @longandmcquade @YorkvilleSound @FrightfullyForgotten https://formant.ca/lnm for more!
  49. The response materials distinguish complaints from personal pursuit
  50. The protection order: what Adam said on the call, and Tyler's account
  51. The laws at issue: human rights, privacy, the Criminal Code and consumer law
  52. YouTube comment: YouTube reply by @cradled_filth to @formantaudio
  53. The sequence established by the available records