The Complaint -

The complaint reaches Steve; internal handling is separated from the repair

Tyler asks for acknowledgement and corrective action. Steve says the guitar situation has been resolved.

In this entry: Tyler, Steve Long, Jason Charney

What the record shows

  1. On June 8, Tyler asks Steve for apologies, acknowledgement and assurance that the treatment will not recur. The email distinguishes the service transaction from how the customer was treated.
  2. On June 9, Steve says he spoke to Jason and understands the guitar situation is resolved. He says internal handling is an internal LM issue, says every customer should be respected and offers a call.

Sources (1)

  • email: June 8-9: complaint escalation and Steve's response ()