The Complaint -

Email thread: Documented Racism in your stores. Again.

1 message on this date, part of a thread running 2026-05-23 to 2026-07-01. Full text as printed in the source.

In this entry: Tyler, Steve Long

Email: RE: Documented Racism in your stores. Again.

  1. Tyler Johnston-Kent Mon, Jun 8, 2026 at 4:08 PM

    Steve, So it's been some time and I'm sure you'd love to have it forgotten but this is a common experience i get in your stores, something you promised I don't experience. I need apologies from cradled_filth, and the store in question here. I need direct admission that their prejudice, racially motivated or not, is what it was, and that they won't ever treat people with that malice again. I need everyone to recognize here, I am probably more trained than half of your staff. Not in music, but electronics and engineering 100%. A guitar player, is not an engineer or an electrician. A salesman, is not a technician or an electrical engineer Steve. cradled_filth, overstepped. At the worst possible moment, to a man who deals with that level of social contempt on an hourly basis. I come to the stores, to get away from life and to look at instruments. Not to be treated like a second class citizen to cradled_filth, because he is in a band and has a mohawk. I would like apologies from everyone Steve. Absolutely everyone. Acknowledgement that I was right, as your other staff at Pembina have already acknowledge. I need to understand and know this will never happen again. I can almost guarantee you, I can summon up this exact same situation, tomorrow but going into another location. It's unforunately just how your staff treats customers. You should be happy you have someone with the ability to audit this the way I am. Your staff need sensitivity training. Especially at the Ellice location in Winnipeg. It is literally, the more dense urban population of indigenous peoples in Canada. West End Winnipeg. This garbage has to end. Tyler.

Sources (5)

  • email: May 23: complaint sent to Steve ()
  • email: May 23: documentation notice to Steve ()
  • email: June 8-9: complaint escalation and Steve's response ()
  • email: July 1: anger characterization and acknowledgement ()
  • email: June 19: Steve's response to the racism complaint ()