The Complaint -
Email thread: Documented Racism in your stores. Again.
1 message on this date, part of a thread running 2026-05-23 to 2026-07-01. Full text as printed in the source.
In this entry: Tyler, Steve Long
Email: RE: Documented Racism in your stores. Again.
Steve Long Tue, Jun 9, 2026 at 2:46 PM
Tyler: I have talked to Jason and I understand that your specific situation with the guitar has been resolved. When were having our previous email conversations, as you said things went a little bit of the rails. I think the problem is this: If you have a specific situation where you are unhappy with how a situation has been handled, of course you should bring it up with either the store manager, or if you don' t get anywhere with that, then of course you can contact myself of Jeff. As far as how we internally deal with these issues after the fact, that is really an internal LM issue that we need to deal with ourselves. For sure you should be treated with respect, as should every customer. If you would like a discussion, send me a number and I will be happy to give you a call. Steve Long
Sources (5)
- email: May 23: complaint sent to Steve ()
- email: May 23: documentation notice to Steve ()
- email: June 8-9: complaint escalation and Steve's response ()
- email: July 1: anger characterization and acknowledgement ()
- email: June 19: Steve's response to the racism complaint ()