Background -

Management confirms the grounding issue

The original technical complaint is corroborated by the company’s own response.

In this entry: Tyler, cradled_filth, Dave Reeves, Jason Charney

What the record shows

  1. The May 24 email reports that Pembina accepted the guitar. On May 25, Dave Reeves apologizes for cradled_filth’s conduct, says the video clearly shows a grounding issue and says the guitar should have been taken in without question.
  2. Reeves says cradled_filth believed the noise was standard pickup interference; he says he does not think cradled_filth intended malice, while acknowledging lines were crossed and offering to cover repair costs.
  3. The acknowledgement resolves the disputed technical point: management agrees that the grounding problem reported by the customer was real.

Sources (3)

  • email: May 23: complaint sent to Steve ()
  • screenshot: May 25: Dave Reeves acknowledges the grounding issue ()
  • screenshot: May 25: Jason confirms the technician's finding ()