Chris Moore (Go Auto Platform VP) — Carfax Denial & Written Admissions

What This Page Documents

On April 28, 2026, Go Auto Haus General Sales Manager Lucas Wilson sent an automated "Can I Help?" marketing email to Crystal Nelson — the owner of a vehicle that had been sold to her with concealed pre-existing faults. Tyler Johnston-Kent replied, immediately CC'ing LendCare, and demanding contract rescission.

Chris Moore, Platform VP overseeing Go Auto Haus Volkswagen and three other Go Auto dealerships, entered the thread the following morning. Over the course of April 29, 2026, he made four written statements that are each independently verifiable and false, or directly contradict documents in the record.

The entire thread was CC'd throughout to: LendCare Customer Support, VW Care Canada, and [email protected].

Admission 1 — Denying the Carfax Shop Code

What the Carfax Record Shows

The vehicle's Carfax history contains two service entries under Go Auto Haus Volkswagen's shop code VUGIOTJ001:

Carfax Entry A

Go Auto Haus Volkswagen

Shop Code: VUGIOTJ001
Date: September 19, 2025
Odometer: 173,045 km
Services: Vehicle serviced · Vehicle washed/detailed · Odometer reported as 173,045 km

Carfax Entry B

Go Auto Haus Volkswagen

Shop Code: VUGIOTJ001
Date: December 29, 2025
Odometer: not reported
Services: Vehicle serviced · Maintenance inspection completed

Why the September 19th Entry Is Impossible Without Possession

The bill of sale is dated September 17, 2025. The odometer at sale was 173,045 km — the exact same odometer reading recorded in the September 19th Carfax entry. A vehicle cannot be serviced at a dealership on September 19th at the same odometer reading it had when it left that dealership on September 17th. The vehicle was still in Go Auto Haus's possession, or the entry was filed retroactively for a date before delivery. Either way, the owner Crystal Nelson did not authorize it.

"No, the Carfax does not say where it was done."

— Chris Moore · April 29, 2026 · 12:24 PM · First denial of Carfax entry

"Perhaps the Ai tool your using in these responses is creating some illusions of data. There is no shop code identity VUGIOTJ001 or anything of the short on that report. I have never seen or heard of this code."

— Chris Moore · April 29, 2026 · 3:36 PM · Final response, accusing consumer of fabricating Carfax data using AI

⚠

VUGIOTJ001 is Go Auto Haus Volkswagen's publicly registered Carfax shop identifier. The shop code is visible in the URL of every Carfax entry from that location: carfax.ca/Service/Shops/GoAuto-Haus-Volkswagen-Winnipeg-MB_VUGIOTJ001. Carfax does not generate shop codes from AI tools — it receives them from dealership management software. Chris Moore stated in writing that this code does not exist and has never been seen. The code is attached to Go Auto Haus Volkswagen's own service history profile on the Carfax platform.

⚠

Chris Moore attempted to attribute publicly verifiable Carfax data to AI hallucination. The consumer was using AI as an assistive tool due to a disability. Targeting that tool to invalidate documented evidence — instead of engaging with the evidence itself — is a bad-faith litigation tactic, and in this context constitutes disability-related harassment of a consumer within a commercial dispute.

⚠

The December 29th entry is the second Carfax ingest. Unlike the September 19th entry, no odometer reading was reported. The consumer identified this as the date Go Auto Haus performed the ODIS diagnostic scan on the vehicle — a scan they had the vehicle in their possession for. Omitting the odometer from this entry while providing it in the prior entry is a notable inconsistency in their reporting pattern.

Admission 2 — Mechanical Fitness Assessment Does Not Exist

What the Bill of Sale Says

The bill of sale drafted by Go Auto Haus Volkswagen and signed by Crystal Nelson contains a signing block labeled "MECHANICAL FITNESS". Crystal signed acknowledging receipt of this document. The bill of sale does not say "Certificate of Inspection" on that line.

"The mechanical fitness inspection is a carbon copy document. The customer copy layer and insurance copy layer are attached to one another — if we did not provide this to you as you indicate you wouldn't be able to have registered your car at time of sale. I've attached the scanned copy we have on file here for your reference."

— Chris Moore · April 29, 2026 · 1:50 PM · Attaches Certificate of Inspection (not an MFA)

What Chris Actually Sent: Certificate of Inspection (COI)

The document Chris attached — file: 124168 safety.pdf — is a Manitoba Certificate of Inspection, issued under Manitoba's Vehicle Inspection program, not an Alberta Mechanical Fitness Assessment. These are distinct documents from distinct provincial regulatory regimes. Manitoba uses the COI; Alberta uses the MFA. The bill of sale signing block says "MECHANICAL FITNESS." Chris sent the COI and called it the same thing.

"You've attached a form used in Alberta. You bought the vehicle from a dealership in Manitoba. You are Manitoba residents. We only use Manitoba required documents aka the COI. You claim you signed a mechanical fitness form however we don't use them here, never have. There is no such form in your documents."

— Chris Moore · April 29, 2026 · 2:13 PM · Written confirmation MFA does not exist in their process

⚠

A VP of a Go Auto platform has stated in writing, CC'd to LendCare and VW Canada, that the dealership has never used MFA paperwork and there is no such form in the consumer's documents. The bill of sale that Crystal was required to sign lists "MECHANICAL FITNESS" as a document she acknowledged receiving. You cannot enforce a contract when you openly admit in writing that you never provided a document the contract requires.

The Safety Report Chris Sent Contradicts His Own Claims

Chris's Position on ECU Scanning

Throughout the thread, Chris Moore repeatedly stated that sporadic ECU fault codes are not part of the inspection or reconditioning process:

"The sporadic codes do not trigger a CEL. It is not part of the reconditioning process nor a requirement to scan a vehicles ECM as part of a inspection or safety."

— Chris Moore · April 29, 2026 · 12:24 PM

What the Certificate of Inspection He Provided Actually Says

The safety inspection form Chris sent as evidence — the Manitoba Certificate of Inspection — explicitly lists the following as required inspection items:

Item 53 — Fuel System Sec 1.3, M 1.3

Item 54 — Exhaust System Sec 1.4-5, M 1.4

Item 67 — Wiring and Battery Sec 7.1-2, M 7.1-2

Item 68 — Vacuum/Hydraulic System Sec 3.5-6

Item 69 — Brake Master Cylinder Sec 3.2, M 3.4

The vehicle's pre-existing fault codes include electrical system failures (BCM, data bus, remote key current faults), fuel and exhaust system involvement (catalytic converter reaching 1,074°F on load from a misfiring engine), and a selector lever fault. The inspection form Chris provided confirms these are inspection categories — yet the certified inspection missed every active fault on this vehicle.

⚠

The document Chris submitted as proof of compliance directly contradicts his claim that electrical and exhaust system issues are not part of the inspection process. Either the inspection was not performed adequately, or faults were actively present and not disclosed. Both possibilities represent a failure of the sale. The inspection was performed July 2025 — after the primary fault events (May 31 and July 18, 2025) were already logged in the ECU.

Pattern of Misdirection in Writing

10:58 AM

Chris's opening response

Frames CPO dismissal and MPI denial as proof the consumer's claims are wrong. Does not engage with ODIS timestamps or fault code dates. Calls the goodwill repair offer a gesture — despite the bill of sale labeling it "extended warranty."

12:24 PM

First Carfax denial + "glass shop" claim

Claims the September 19th Carfax entry is a previous customer's glass claim closed by MPI. States "No, the Carfax does not say where it was done." Both claims are false — the entry names Go Auto Haus Volkswagen and links to their shop profile. Declares "impasse."

1:50 PM

Sends COI, misrepresents it as MFA

Attaches 124168 safety.pdf (Certificate of Inspection) in response to the MFA request, calling it a "mechanical fitness inspection." Claims Crystal couldn't have registered the car without this document — ignoring that the COI and MFA are distinct documents from distinct provincial frameworks.

2:13 PM

Written admission: MFA does not exist in their process

"We don't use them here, never have. There is no such form in your documents." — This is a written admission by a Go Auto Platform VP that the document listed on the bill of sale was never provided and has never been part of their process.

3:36 PM

Final response — Carfax attributed to AI fabrication

"Perhaps the Ai tool your using in these responses is creating some illusions of data. There is no shop code identity VUGIOTJ001 or anything of the short on that report." — Accuses the consumer of using AI to hallucinate Carfax data. Declares this his final response due to the consumer's "argumentative and aggravated state." Does not answer a pending yes/no question: "Does the Carfax entry name Go Auto Haus Volkswagen?"

3:41 PM

Consumer's unanswered final question

"Can you please explain in detail where I am being threatening in any way? Being direct is not illegal here. You're actively denying the Carfax history, here in writing, to corporate, the lenders, and Go Auto corporate. Why? Does the box I highlighted say Mechanical Fitness Assessment? The one Crystal signed? Yes or no." — No response received.

AI as Assistive Technology — Disability Context

The AI Accusation Is Not a Neutral Comment

Tyler Johnston-Kent has ADHD and uses AI tools as an assistive accessibility technology. Chris Moore, in a written commercial dispute involving a disabled consumer, chose to mock and dismiss the use of that tool as a source of "illusions of data." He did not engage with the underlying evidence. He targeted the method of communication.

Under Manitoba's Human Rights Code, a service provider cannot discriminate against or harass a person based on disability in the context of a commercial transaction. Dismissing a disabled consumer's documented evidence by mocking their use of an assistive tool — particularly while those communications are on the record — constitutes disability-based harassment in the provision of a service.

The Manitoba Human Rights Commission accepts complaints within one year of the incident. The date of Chris Moore's AI accusation is April 29, 2026.

Summary of Written Admissions

⚠

Carfax denial: Chris Moore stated in writing that shop code VUGIOTJ001 "does not exist" and has never been seen or heard of. This code is Go Auto Haus Volkswagen's publicly registered Carfax identifier, visible on their shop profile page.

⚠

MFA admission: Chris Moore confirmed in writing that Go Auto Haus has never used MFA paperwork and there is no such form in the consumer's documents — despite the bill of sale listing "MECHANICAL FITNESS" as a document Crystal signed for.

⚠

COI vs MFA substitution: Chris sent a Certificate of Inspection in response to an MFA request, called it equivalent, then admitted the MFA doesn't exist. The COI he sent confirms that fuel systems, exhaust systems, and wiring/battery are all required inspection items — which the vehicle demonstrably failed.

⚠

AI accusation targeting a disabled consumer: Attributed publicly verifiable Carfax data to "AI illusions," dismissing a disabled consumer's documentation by mocking their use of an assistive tool rather than addressing the substance of the evidence.

⚠

Exited the conversation without answering a direct yes/no question: "Does this Carfax entry name Go Auto Haus Volkswagen?" was never answered. Chris declared the conversation over citing the consumer's tone — immediately after being asked the one question that could not be deflected.

⚠

All of this occurred on the record, CC'd to LendCare and VW Canada. LendCare management escalated after reviewing the thread. VW Corporate initiated an investigation. These are not private communications — they are part of a documented paper trail that is now publicly available.

Source Documents

Full Email Thread Can I Help? — 71-Page Email Chain Complete thread from Lucas Wilson's April 28 outreach through Chris Moore's final response on April 29, 2026. All admissions quoted on this page appear verbatim in this document. Inspection Document Certificate of Inspection — Sent by Chris Moore The Manitoba COI attached by Chris Moore in lieu of the MFA. Shows Fuel System (53), Exhaust System (54), Wiring and Battery (67) as required inspection items — contradicting his claim that these are not part of the inspection process. Case Overview Go Auto Haus — Full Case Documentation ODIS fault timeline, OBD2 telemetry, code clearing forensics, CPO handling, and the recorded manager phone call. Technical Report ODIS + OBD2 Diagnostic Report Full fault cascade analysis. ECU timestamps confirm primary failure July 18, 2025 — two months before the September 17, 2025 sale date.